Delete your TROOS account

This page explains how to delete your account with the TROOS app, run by TROOS Company, and what happens to your information.

In the app or on the web

Open the TROOS app, or sign in at app.troos.app with the mobile number you use in the app. Go toAccount and tap Delete account, then confirm. You need to have no active orders: cancel or wait for any open order to be completed first. Your account is deleted straight away and you are signed out on every device.

By email

You can also email hello@troos.app from the email address on your account, or tell us the mobile number you sign in with. We may ask you to confirm the request from that number. If you have an active order, we will finish or cancel it with you first. We will delete the account and reply within 30 days.

Partner tailors and field executives: your accounts are created by TROOS, so email us to close yours. We will tell you what we have to keep for our accounts.

What is deleted

• Your name, mobile number and email address.
• Your saved addresses and their map locations.
• Your measurement profiles.
• Your notifications, and your sign-in on every device.

What is kept

• Records of past orders, including the delivery address and map location, measurements and photos used for them, for our accounts and to handle any disputes.
• Reviews you published, which stay on the tailor's page without your name.
• Messages you sent us through Help & support or the website, for as long as we need them to respond and follow up.

Order records and reviews are no longer linked to your name, phone number or email. See ourPrivacy Policy for more.