Privacy Policy

This policy explains what personal information TROOS Company ("TROOS", "we") collects when you use our website (troos.app) and the TROOS app, why we need it, who can see it and what you can ask us to do with it. We only collect what we need to measure, stitch and deliver your garments.

What we collect

• Account details: your name, mobile number, and email address if you add one, plus your language setting.
• Addresses: the addresses you save for visits, including a map location (GPS coordinates) when you choose to pin it.
• Your location: on the screen where you choose your area, "Use my current location" sends your position rounded to about 1 km, to show tailors and prices near you and check that we serve your area. We don't store it (our hosting provider's request logs may hold it for a short time); the app remembers it on your phone until you change it or sign out. When you add an address, the map opens at your exact position if you have allowed location (or when you tap the location button on the map), and the point under the pin is sent to us and to Google to find its address. Only the pin of an address you save is kept.
• Measurements: body measurements you save yourself, and those our field executive records at your doorstep. These are saved to your measurement profiles so you don't have to be measured again.
• Photos: photos of your fabric taken when it is collected, and of your garment when it is ready, picked up and delivered, so everyone can confirm what was handed over.
• Orders: what you ordered, your design notes, visit dates and times, prices, how you paid (cash or UPI at the door, or online, with the payment and refund references Razorpay gives us), any alteration request, and your ratings and reviews of tailors.
• Messages to us: what you send through the contact and callback forms on the website and in the app (name, mobile number, and optionally email, PIN code and your message), and partner applications (name, shop name, mobile number, city, PIN code, experience, the garments you stitch and your message), and the PIN codes where you asked to hear when we arrive.
• Technical information: your IP address, used briefly to stop abuse such as repeated sign-in attempts, a push notification token for your device if you allow notifications, and a record of the requests the app and website make to our servers, kept for 30 days to find faults and slowness: which feature was used, how long it took, your network type (such as Wi-Fi or 4G) and app version, with your account number but not what you entered.
• Where you found us: if you opened TROOS from one of our QR cards or shared links, the short tag in that link (for example, which shop's card it was), or a friend's invite code. Your browser keeps them for 30 days, and your account keeps them from your first sign-in, so we know which cards bring customers, can pay the shops that hand them out, and can give you the welcome credit and the friend whose code you used their reward. That friend sees only how many people joined with their code, how many booked, and the credits they earned, never your name or number.

The website uses no advertising or analytics trackers and sets no cookies; it keeps only the link's tag and invite code described above in your browser. The app keeps your sign-in on your device so you stay logged in.

If you delete your account, we keep a scrambled form of your mobile number, not the number itself, only to recognise it if it signs up again, so a new-customer offer isn't given to the same number twice.

How we use it

• To sign you in: we send a one-time code to your mobile number by SMS.
• To fulfil your orders: showing you tailors who serve your PIN code, arranging the visit, measuring, stitching, delivering and collecting payment.
• To keep you updated about your order through push notifications and the app.
• To answer your enquiries and partner applications.
• To keep the service safe, prevent fraud and meet our legal and tax obligations.

We do not sell your personal information or use it for advertising.

Who can see it

• Your tailor sees your name, the items you ordered, your measurements, design notes, fabric photos and the schedule. Tailors do not see your phone number or address.
• Our field executive sees your name, phone number, address and map location while your visit or delivery is open, so they can reach you. They may open your location in a maps app such as Google Maps to navigate.
• Other customers see only your first name next to a review you publish.
• A fabric shop or a TROOS field executive who brought you to TROOS (through their QR code, link or code) may be told your name if they ask. They are never told your phone number, address or orders.
• TROOS staff see what they need to run and support your orders.
• Service providers who process data for us: MSG91 (sending sign-in codes by SMS), Expo (delivering push notifications), Razorpay (taking payments online: you enter your card, bank or UPI details with Razorpay, never with us, and we share your mobile number and the amount with them), Google (the map in the app; and, from our server, the address at a pin you place and the places matching what you type in address search, so the pin's position, or your search with the map's rough area, goes to Google, but not your name or number), our cloud hosting, database and file storage providers, and our email provider (sending our team alerts about new enquiries). They may only use it to provide their service to us.
• Authorities, where the law requires it.

How long we keep it

We keep your account information while your account is open. You can delete your account from the Account screen in the app once you have no active orders, or ask us by email (see Delete your TROOS account). This removes your saved addresses, measurement profiles, notifications and the PIN codes where you asked to hear when we arrive, and removes your name, phone number and email from your account. Records of past orders, including the delivery address and map location, measurements and photos used for them, are kept for our accounts and to handle any disputes. Reviews you published stay on the tailor's page without your name. Enquiries and partner applications are kept for as long as we need them to respond and follow up.

How we protect it

Information travels encrypted (HTTPS). Staff, tailors and field executives only see what their role needs. Photos are shared through links that expire, and sign-in sessions are stored in a form that cannot be reused if our database were copied.

Your choices and rights

• You can see and correct your name, email, addresses and measurements in the app at any time.
• You can ask us for a copy of your information, to correct it, or to delete it.
• You can turn off push notifications in your device settings.
• You can withdraw your consent by deleting your account, though we can then no longer serve you.

To make a request or complaint, email hello@troos.app or call +91 92147 47060. Our grievance officer is Avinash Kumar, reachable at the same email address. We will reply within 30 days.

If you work with TROOS

• Tailors: we keep your name and mobile number; your shop's name, address, map location, the area you serve and photos; its Google Maps and Instagram links (for TROOS only); the garments you stitch and your prices; the type and photos of an ID proof, which only TROOS staff can see; and what you earn on each order. Customers see your shop's name, city, photos, garments, prices, ratings and reviews. Field executives see your shop's address, map location and phone number when they collect from or deliver to you.
• Field executives: we keep your name, mobile number and the PIN codes you cover. When you start a measurement visit, the app records where you are; that position is kept with the order and TROOS staff can see it. The app only reads your location while it is open, never in the background. Older versions of the app have an on-duty switch: we keep when you go on and off duty, and while you are on duty they also send your position when you switch on, when you open the app (at most every 10 minutes) and when you record a step of a task. While you are on duty, we keep only your latest position, including the one from the start of a visit; we no longer use it for anything, never use one older than two hours, and delete it when you switch off duty or sign out. The history of an order from before 31 October 2026 may record how far you were from it when TROOS chose you. Customers see your name, and your phone number while you are on your way to them; tailors see your name and phone number for their orders.

Children

TROOS accounts are for adults. A parent or guardian can order garments for a child using their own account.

Changes to this policy

If we change this policy we will update the date at the top, and tell you in the app if the change is significant.

Contact

TROOS Company, Patna, Bihar, India. Email hello@troos.app, phone +91 92147 47060.