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Terms & Conditions

Last updated 31 October 2026

These terms apply when you use the TROOS website or app to book tailoring. By booking, you agree to them. If anything here is unclear, call us on +91 92147 47060 before you book.

How TROOS works

TROOS connects you with independent partner tailors. You choose a tailor who serves your PIN code and book a visit. A TROOS field executive comes to your address to take your measurements and collect your fabric. Your tailor stitches the garment, and the field executive brings it back to you.

Your account

  • You sign in with your mobile number and a one-time code sent by SMS. Keep your phone and the codes to yourself.
  • Please give accurate details, especially your address and phone number, so we can reach you.
  • We may suspend an account that is misused, for example for fake bookings or abuse of our staff or tailors.

Booking a visit

  • You choose the garments, an address, and a two-hour time slot between 10 am and 8 pm. It can be today, starting at least 2 hours after you book, or any day up to 14 days ahead, from the slots the app offers.
  • If your visit has a measurement visit fee, you pay it online to confirm the booking; see below. A booking whose fee isn't paid is cancelled 24 hours after booking, or when the visit day starts if that is sooner; a booking for today is cancelled if it isn't paid while its payment link is open.
  • When you book, we book a field executive to visit you. Your tailor confirms the order by the time your fabric reaches them; the visit doesn't wait for this. If your tailor can't take it, see Cancellations.
  • The app shows the name of the field executive who will visit. Check it when they arrive, then give them the 4-digit code shown in the app: it records that the visit happened with you. Only share the code with the person collecting or delivering your order.
  • You provide the fabric. Please point out anything special about it (for example, if it may shrink or bleed colour).

Prices and payment

  • The app shows the price of each item before you book, and that is the price you pay, unless your order moves to another tailor (see Cancellations). There is no bargaining or negotiation at the visit.
  • Any measurement visit fee is paid online when you book, at the amount the app shows before you pay, and comes off your stitching bill as a visit fee discount. A booking that joins a visit whose fee is paid, or a fabric pickup with measurements TROOS took before, pays none. See Pricing.
  • You pay the rest online in the app once your fabric is collected and your tailor has taken the order, or on delivery in cash or by UPI. Online payments are processed by Razorpay; we never see or store your card or bank details.

Invite offer and the TROOS wallet

  • Your TROOS wallet holds credits TROOS gives you. They are not cash: they come off your stitching bill, and they can't be withdrawn or moved to anyone else.
  • A new mobile number that signs up with a customer's invite code, from their link or typed at sign-in, gets ₹50 in its TROOS wallet. A number that had a TROOS account before is not new.
  • The customer whose code it was gets ₹50 in their TROOS wallet when that friend's first stitching order of ₹250 or more (the price of the garments, not the visit fee) is delivered. This happens once for each friend; alterations don't count.
  • Each booking uses up to 20% of its stitching price from the wallet, and the rest stays for later bookings. If a booking is cancelled, what it used goes back to the wallet. Credits don't expire for now.
  • TROOS can change or end the offer at any time. Credits already in your wallet stay.

Cancellations

  • You can cancel an order in the app until your fabric has been collected. The visit fee is refunded if you cancel before the field executive sets out for your visit, and not after.
  • After collection, please call us. We will return your fabric, but work your tailor has already done may be charged.
  • A tailor may decline an order. We then move it to another tailor near you, at that tailor's prices, and tell you. If no tailor can take it, or TROOS cancels an order it cannot fulfil, we tell you and refund everything you paid online.
  • The details, and how refunds are paid, are on Cancellation & Refunds.

Delivery and alterations

  • We tell you the expected turnaround when you book and keep you updated in the app. Timelines are estimates, not guarantees.
  • When your garment arrives, give the field executive your code to confirm delivery.
  • If the fit is not right, you can request one free alteration in the app within 3 days (72 hours) of delivery. We collect the garment and bring it back once your tailor has adjusted it.

Reviews

After delivery you can rate your tailor. Please keep reviews honest and respectful. Your first name is shown with your review, and we may hide reviews that are abusive or unrelated to the service.

Our responsibility

We and our partner tailors take care of your fabric and garments while they are with us. If something is lost or damaged while in our care, tell us within 72 hours of delivery and we will work with you to put it right. We are not responsible for delays or problems caused by events outside our control, or by inaccurate details given to us. Nothing in these terms limits your rights under Indian consumer law.

Changes to these terms

We may update these terms as the service changes. The date at the top shows the latest version; the terms in force when you place an order apply to that order.

Law and disputes

These terms are governed by the laws of India. If we cannot resolve a complaint together, the courts at Patna, Bihar will have jurisdiction.

Contact

TROOS Company (proprietor: Avinash Kumar), Shop No. 103, 1st Floor, Shri Narayan Complex, Near Winsome Empire, Sangam Vihar Colony, Danapur, Patna, Bihar 801503, India. Email hello@troos.app, phone +91 92147 47060.