Terms & Conditions

These terms apply when you use the TROOS website or app to book tailoring. By booking, you agree to them. If anything here is unclear, call us on +91 92147 47060 before you book.

How TROOS works

TROOS connects you with independent partner tailors. You choose a tailor who serves your PIN code and book a visit. A TROOS field executive comes to your address to take your measurements, price each item and collect your fabric. Your tailor stitches the garment, and the field executive brings it back to you.

Your account

• You sign in with your mobile number and a one-time code sent by SMS. Keep your phone and the codes to yourself.
• Please give accurate details, especially your address and phone number, so we can reach you.
• We may suspend an account that is misused, for example for fake bookings or abuse of our staff or tailors.

Booking a visit

• You choose the garments, an address, and a date between tomorrow and 14 days ahead, in one of the available time slots.
• Your tailor confirms the order, and we then assign a field executive to visit you.
• The app shows the name of the field executive who will visit. Check it when they arrive, then give them the 4-digit code shown in the app: it records that the visit happened with you. Only share the code with the person collecting or delivering your order.
• You provide the fabric. Please point out anything special about it (for example, if it may shrink or bleed colour).

Prices and payment

• The field executive tells you the price of each item at the visit, before taking your fabric. If you do not agree, do not hand the fabric over; you can cancel in the app at no charge until it has been collected.
• The prices then appear in the app. If we ever need to correct a price, we tell you in the app before delivery.
• You pay when your garment is delivered, in cash or by UPI. We do not take payment online.

Cancellations

• You can cancel an order in the app at no charge until your fabric has been collected.
• After collection, please call us. We will return your fabric, but work your tailor has already done may be charged.
• A tailor may decline an order, and TROOS may cancel one it cannot fulfil. We will tell you why, and you pay nothing.

Delivery and alterations

• We tell you the expected turnaround when you book and keep you updated in the app. Timelines are estimates, not guarantees.
• When your garment arrives, give the field executive your code to confirm delivery.
• If the fit is not right, you can request one free alteration in the app within 72 hours of delivery. We collect the garment and bring it back once your tailor has adjusted it.

Reviews

After delivery you can rate your tailor. Please keep reviews honest and respectful. Your first name is shown with your review, and we may hide reviews that are abusive or unrelated to the service.

Our responsibility

We and our partner tailors take care of your fabric and garments while they are with us. If something is lost or damaged while in our care, tell us within 72 hours of delivery and we will work with you to put it right. We are not responsible for delays or problems caused by events outside our control, or by inaccurate details given to us. Nothing in these terms limits your rights under Indian consumer law.

Changes to these terms

We may update these terms as the service changes. The date at the top shows the latest version; the terms in force when you place an order apply to that order.

Law and disputes

These terms are governed by the laws of India. If we cannot resolve a complaint together, the courts at Patna,Bihar will have jurisdiction.

Contact

TROOS Company, Patna, Bihar, India. Email hello@troos.app, phone +91 92147 47060.