Shipping & Delivery

TROOS doesn't ship by courier. A TROOS field executive comes to your door to measure you and collect your fabric, and brings the finished garment back to the same address. There are no shipping or delivery charges.

Where we deliver

We serve PIN codes in and around Patna, Bihar. The app tells you whether we come to your address before you book, and shows which tailors serve it. If we don't serve your area yet, tap Notify me and we'll tell you when we do.

The measurement visit

• You choose a two-hour time slot for your visit, between 10 am and 8 pm. It can be today, starting at least 2 hours after you book, or any day up to 14 days ahead. The app shows the slots when someone is free to come.
• The app shows who is coming and when they set out. Give them the 4-digit door code from the app, so the visit is recorded with you.
• They take your measurements and collect your fabric, with photos of it in the app.

How long it takes

Each tailor's turnaround is shown in the app when you choose them, and once your fabric is collected the app shows the date your garment should be ready. These are estimates, and we keep you updated in the app if anything changes.

Delivery

• When your garment is ready, a field executive collects it from your tailor and brings it to you as soon as they can. The app shows who is coming, and you give them your door code.
• If we can't deliver, for example because nobody is home, the garment goes back to the TROOS office and we try again the next day. You can also pick the day and time slot for the next try in the app.
• We and our partner tailors look after your fabric and garment from collection until delivery. If anything is lost or damaged, tell us as soon as you notice, and within 72 hours of delivery.

Questions

Call or WhatsApp us on +91 92147 47060 (10 am – 8 pm, every day), or write to hello@troos.app.